I just registered and ordered my confirmation. What do I do now?
The confirmation email will be sent to you. Please check your junk/spam/promotion folders, as it can be filtered into there. Now the hard part… wait for the conference. Closer to the conference additional information and app download instructions will be sent to the email address you used to register.
 

What if I need to cancel or transfer my registration?

Notice of cancellation must be made in writing to registration@harlowagency.ca. A $45 cancellation fee will apply for conference registrations cancelled until November 10, 2025. Cancellations after November 10, 2025 will incur a cancellation fee of $200 (to cover the cost of meals included in the registration fee).

If you have any questions, please contact us at registration@harlowagency.ca.
 

How can I pay without using a credit card?
If you are unable to complete payment with a credit card, check off the “invoice” box on the registration site. You will receive an invoice to pay with an alternate method.
 

What does my registration fee include?
Note! There are two types of registration fees:

1. The basic registration fee covers: entrance to the conference sessions, Thursday's Marketplace Reception, breakfast and lunch on Thursday, and breakfast on Friday.
2. The full registration fee includes all the above and the Conference Welcome Banquet on Wednesday night.

How do I get an extra Conference Welcome Banquet ticket?
When completing your registration form, you will have the option to add up to two additional guest tickets for the Welcome Banquet.
 

Can I modify my selections or attendee names after registering?
You can modify your selections and names of the registrants by clicking on the following link: Modify Registration. If you were part of a group registration and didn't create a password, you can use 'Don't know your password? Click here to reset it.'