Frequently Asked Questions
I just registered and ordered my confirmation. What do I do now?
The confirmation email will be sent to you. Please check your junk/spam/promotion folders, as it can be filtered into there. Now the hard part… wait for the conference. Closer to the conference additional information and app download instructions will be sent to the email address you used to register.
What if I need to cancel or transfer my registration?
Notice of cancellation must be made in writing to registration@harlowagency.ca. A $45 cancellation fee will apply for conference registrations cancelled until November 15, 2023. Cancellations after November 15, 2023 will incur a cancellation fee of $200 (to cover the cost of meals included in the registration fee).
No refunds will be provided for banquet tickets cancelled after November 17, 2023.
If you have any questions, please contact us at registration@harlowagency.ca.
How can I pay without using a credit card?
If you are unable to complete payment with a credit card, check off the “invoice” box on the registration site. You will receive an invoice to pay with an alternate method.
What does my registration fee include?
Note! There are two types of registration fees:
- The basic registration fee covers: entrance to the conference sessions, Wednesday evening Welcome Reception, breakfast and lunch on Thursday, and breakfast on Friday.
- The full registration fee includes all of the above AND the banquet on Thursday evening.
How do I get an extra banquet ticket?
When completing your registration form, check off the “Banquet Add-on Ticket(s)” box and indicate the number of additional banquet tickets you would like to purchase.
Can I modify my selections after registering?
You can modify your selections by clicking on the following link: Modify Registration. If you were part of a group registration and didn't create a password, you can use 'Don't know your password? Click here to reset it.'
What do I do with my Silent Auction item?
Please drop off items at the table next to the Registration Desk on the morning of the Wednesday, November 22nd. Each item requires a bid sheet, which you can fill out when you drop off your item.
How can I pay for my Silent Auction item?
Payment can be made by cash, cheque, credit card or debit card.
When does the Silent Auction bidding start?
Bidding will open at the start of the Conference on Wednesday, November 22nd and will close after the banquet Thursday evening, November 23rd.
What kind of items can I donate to the Silent Auction?
You can include passes to local attractions or examples of food and delicacies exclusive to your region. The silent auction provides an opportunity to highlight items that are unique to your area. Some examples of donations that have had delegates outbidding each other have been themed baskets, tickets to recreation and sporting events, and home décor.
Where do the proceeds form the Silent Auction go?
100% of the auction proceeds go directly to the conference programming or subsidy budget, which lets us continue to bring this fantastic conference to you each year.
How do I register as a voting delegate for the AGM?
A table will be set up for AGM Registration. Please indicate when registering which FCSS program you are from and that you are a voting delegate.
How do I vote at the AGM?
Voting will be done electronically; voting delegates will receive voting information when they register.
How can I cancel/transfer my hotel room booking?
To cancel or change/update an individual booking, you will need to call the Fantasyland Hotel Reservations Department (1 800-737-3783) and provide your name and confirmation number. If you are transferring/changing the name in the booking, the Fantasyland Hotel will require the full name and updated credit card information to guarantee the booking.
I need help with something not listed here, who do I contact?
You can email registration@harlowagency.ca